We do not refund for any change of mind purchases. As per Australian Consumer Law, we can only offer an exchange or credit for any change of mind orders. Any exchanges or credits must be made prior to the order being shipped.
If your item has a fault and is by no fault of your own, please email us at firstname.lastname@example.org to advise us and obtain a return address. The product must be immediately returned in the condition as received, without any alterations or further damage.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed and applied to your credit card or original method of payment, within 3-7 business days.
Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your item(s).
Due to the constantly changing landscape that COVID-19 has caused, logistics is being affected on all levels and accordingly, refunds for shipping delays will not be considered until after 60 business days. At this point, the customer can email support at email@example.com with the order number and tracking and we will launch an investigation with the supplier and the courier prior to it being deemed as lost in transit. We share our customers frustrations during these difficult times and we can only provide tracking updates for orders in transit prior to 60 business days as the delivery system is out of our control. Your patience and understanding is appreciated.