We do not refund for any change of mind purchases. As per Australian Consumer Law, we can only offer an exchange or credit for any change of mind orders. Any exchanges or credits must be made prior to the order being shipped.
If your item has a fault and is by no fault of your own, please email us at firstname.lastname@example.org to advise us and obtain a return address. The product must be immediately returned in the condition as received, without any alterations or further damage.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed and applied to your credit card or original method of payment, within 3-7 business days.
Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your item(s).
Due to the constantly changing landscape that COVID-19 has caused, logistics is being affected on all levels and accordingly, refunds for shipping delays will not be considered until after 60 natural days. At this point, the customer can email support at email@example.com with the order number and tracking and we will launch an investigation with the supplier and the courier prior to it being deemed as lost in transit. We share our customers frustrations during these difficult times and we can only provide tracking updates for orders in transit prior to 60 business days as the delivery system is out of our control. Your patience and understanding is appreciated.
EXCHANGES (IF APPLICABLE)
We only replace, exchange or refund items if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will organise a replacement. This does not include orders purchased in the incorrect size due to consumer fault or for any change of mind orders. The product must be returned in the condition as received, without any alterations or further damage.
To return your product, you should email us at email@example.com, where we will supply an address for delivery.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless your item has been declared faulty by no fault of your own.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.