DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide on most products, unless mentioned otherwise on the product page of a particular product.
CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?
Yes! Please contact us via the Messenger pop up on our website or email us at email@example.com within 2 hours of when you placed the order if you require any changes.
HOW DO I USE A DISCOUNT CODE?
Once you've reached the checkout stage, enter your discount code into our discount bar and click 'Apply'. If the code is valid, your discount will be applied!
Please note, only one promotion/discount code is redeemable per order.
HOW LONG IS DELIVERY?
Orders can take between 13-39 days for our internationally supplied products, although most of the time they arrive earlier. We use that time frame to take into consideration any potential delays during transit or from customs, which are unfortunately out of our control.
This is excluding our Australian supplied products that ship in just 3-7 business days for most brands.
During peak holiday times shipping for internationally supplied products may take up to 49 days.
Should you be unsure what is local or not, at any stage before you order feel free to message our friendly customer service team via the blue Messenger button or via email for any assistance.
If your order isn't received after 6 weeks, please contact us at firstname.lastname@example.org and we will contact our suppliers and investigate the matter to resolve any potential issues.
ARE ALL SIZES THE SAME?
Due to us sourcing our products from many different suppliers, our sizes may vary slightly as each brand is different. The sizing is to be used as a guide only and may differ depending on the size or weight of your baby for their age. We always recommend ordering a slightly larger size for growth, particularly if your baby is larger for their age.
If you would like a size chart for any particular product that may not have one present, please contact our customer service team via Facebook Messenger (for a faster response) or via Email and they should be able to provide you with one prior to you purchasing.
WHAT IF MY ITEM IS FAULTY?
We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, we will help resolve the problem as fast as possible. If you receive your item but are unhappy with the purchase, will will not refund the item unless it arrived damaged, deformed or significantly different to what was described or pictured on our website.
Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us via email at email@example.com or via Facebook Messenger on our official Facebook page. For more information please see our refund policy.
HOW DO I TRACK MY ORDER?
You can check on your orders status via our 'TRACK ORDER' part of our website. Simply enter in the email you used to order and the order number, eg. 1234.
We will ALWAYS send ALL information through that we receive from our suppliers. Unfortunately, as we do only offer the basic standard shipping to provide you with more affordable shipping, sometimes tracking information may be limited on the customer's end. For any questions please contact firstname.lastname@example.org or message us via Facebook Messenger on our Official Facebook Page for a faster response.
WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT?
Once your parcels have left our supplier's warehouse they are then the property of the courier companies that each supplier chooses. We are legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you and potentially refund you.
Contact us at email@example.com
HOW CAN I PAY FOR MY ONLINE PURCHASES?
You can pay by VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL, AFTERPAY, or BITPAY.
WHO DO I CONTACT IF I'M HAVING TROUBLE ORDERING ONLINE?
At any time message us via the Messenger Pop Up on the website or email us at firstname.lastname@example.org
WILL ALL MY ITEMS ARRIVE TOGETHER?
That entirely depends on what you order.
If you shop from a certain one of our brands under our 'Shop Australian' menu and only purchase products from a specific brand, they will arrive together most of the time. However, as we ship directly from our distributors to our customers and feature a very large amount of different brands and suppliers, it's common for items to arrive at separate times. This includes the majority of items under the 'Catalogue' menu.
NEED ANY FURTHER HELP?
At Bubs Warehouse we're always working to improve your experience with fast, simple and easy online shopping; we would love to hear your feedback and ideas from placing your order.
Email us at: email@example.com